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DesktopAssist License and Terms of Use

Document version: 1.0
Effective date: 15 September 2026
This is a translation of the Polish original. In case of any discrepancy, the Polish version prevails.

1. Provider and scope of the terms

  1. The provider of the DesktopAssist program and the related connection services is CUNICULUS Rafał Królikowski, address ul. Powszechna 25/1, 45-661 Opole, Poland, tax ID (NIP) 7611445456, REGON 161433352, hereinafter the "Provider". Contact: contact@desktopassist.net.
  2. These terms set out the rules for using DesktopAssist, including the full, Mini, portable and customised versions, hereinafter collectively the "Program".
  3. The terms also cover the Provider's services that enable identifying devices, establishing and relaying connections, verifying license entitlements and providing updates.
  4. A person using the Program is hereinafter referred to as the "User". A person concluding the agreement on behalf of a business or another organisation should be authorised to represent it.
  5. The scope of a purchased plan, its term, price and the rules of payment and renewal are additionally set out in the offer and in the terms made available before the purchase. These terms do not limit the rights granted in a confirmed order.

2. Conclusion of the agreement

  1. The User is given the opportunity to read these terms and to save them before the agreement is concluded.
  2. Unless the agreement has been concluded earlier, it is concluded by expressly accepting the terms in the installer or in the Program.
  3. A User who does not accept the terms should stop installing or starting the Program. This provision does not deprive the User of rights under a previously concluded agreement where the presented terms would change that agreement.
  4. Downloading the Program, installing it or accepting these terms does not by itself constitute an order for a paid plan and does not start a paid subscription.
  5. Accepting the terms does not authorise other persons to access the User's device at will. Remote access requires separate authorisation in accordance with the features and settings of the Program.

3. License grant and number of sessions

  1. The Provider grants the User a non-exclusive license to use the Program worldwide, to the extent resulting from these terms and the plan held.
  2. The license covers downloading, storing, installing, running and displaying the Program, using the portable version and making copies necessary for permitted use.
  3. The same paid license key may be used on multiple workstations. The license is not limited to one workstation or to one named user. The Program may be used on one's own devices and on devices for which the person using it has appropriate authorisation.
  4. The limit of a paid plan defines the maximum number of sessions active at the same time under one license, in total across all workstations using that license. The number of sessions results from the purchased plan.
  5. A session means one active remote connection between two devices. Individual functions of that connection, such as screen transmission, control, clipboard, files, audio and chat, are not separate sessions. The same connection is not counted twice under one license because the license is used on both devices.
  6. The free license is granted for an indefinite period. Additional rights under a paid plan apply for the period specified when the plan is purchased.
  7. The license does not transfer the author's economic rights to the Program or any rights to its name, marks and designations.
  8. Components originating from third parties, in particular software libraries, are subject to their respective licenses. These terms do not limit the rights granted by those licenses.

4. Free and professional use

  1. The free plan allows the Program to be used for private purposes not related to business or professional activity, with a limit of one simultaneous connection. The separate entitlement of a person receiving help is set out in paragraph 4.
  2. Private use includes in particular accessing one's own devices for personal purposes and helping family and friends free of charge with their private matters.
  3. Using the Program to serve customers, perform work duties, administer an organisation's infrastructure or provide services requires an appropriate plan permitting such use on the side of the person providing help or using remote access professionally. The absence of a separate fee for the help provided does not in itself make the use private.
  4. Merely receiving remote help does not require the recipient to purchase their own paid license, even if they use the device professionally. The person or organisation providing help must hold rights appropriate to the way it uses the Program. The recipient's entitlement does not cover the recipient independently providing services or performing other activities that require a paid plan.
  5. A User holding an appropriate plan may use the Program to provide technical support for a fee. The fee for such support is independent of the fees due to the Provider.
  6. The scope and duration of any trial version are set out in the offer made available before the trial period begins.
  7. Introducing charges for a scope previously provided free of charge requires a separate order by the User. It does not automatically create an obligation to pay.

5. Remote access rules

  1. The Program may enable viewing the desktop image, controlling the keyboard and mouse, transferring files, exchanging clipboard contents, text communication and transmitting audio. The availability of features depends on the Program version, the operating system and the settings.
  2. The User may access only devices and information for which the User has appropriate authorisation. The User may not exceed the scope of the authorisation received.
  3. Sharing the ID and a working password may allow another person to connect without additional confirmation on the sharing device.
  4. Configuring a permanent password or access without the User's ongoing participation may allow further connections in accordance with the Program settings. The User should consciously decide who is authorised and how their access will be ended.
  5. During a session, the other party may gain access to information visible on the screen and available through the Program features in use, including clipboard contents and files. Before a session, information that one does not wish to share should be secured.
  6. The User should protect passwords and license keys. If unauthorised access is suspected, the connection should be ended and the relevant access data and settings changed or disabled.
  7. A User using the Program at work is responsible for holding the required authorisations and for complying with the applicable rules on data protection, confidentiality and security.

6. Prohibited activities and sharing the Program

  1. It is prohibited to use the Program for unauthorised access, covert surveillance, fraud, theft of information, distribution of malicious software or other activities that violate the law or the rights of third parties.
  2. It is prohibited to circumvent security measures and license restrictions in order to obtain rights one is not entitled to, and to deliberately disrupt the operation of the Provider's infrastructure.
  3. Without an entitlement arising from the law, a separate agreement or a feature made available by the Provider, the Program may not be modified, legal notices may not be removed and the Program may not be distributed as one's own product.
  4. Unmodified distribution files of the Program may be passed on to other persons free of charge, provided that the information about the Provider and the terms of use is retained. The recipient obtains their own rights under these terms.
  5. Customisation using the Provider's official tools is permitted to the extent provided for by the plan held.
  6. The restrictions in this document do not affect activities permitted by applicable law, in particular statutory rights concerning backup copies, studying how the program works, correcting errors and ensuring interoperability with other software.

7. Technical requirements, services and updates

  1. Using the Program requires a compatible operating system, adequate device resources, system permissions and a network connection. Detailed requirements of the selected version are made available before it is downloaded.
  2. Remote access features require compatible software versions on both sides and a network configuration that allows a connection.
  3. Once its network features are started, the Program communicates with the Provider's infrastructure to obtain an ID, handle connections, check license entitlements and check for available updates. Connections may be direct or may use a relay server.
  4. The Provider makes available the updates required by applicable law and by the agreements concluded. Information on how to install them and on significant changes is provided with the update or its announcement.
  5. Versions that contain significant vulnerabilities or are incompatible with the current protocol may require an update in order to continue using the connection services. The User will be informed of such a requirement.
  6. The operation of connections also depends on internet access, the operating system, devices and network configuration. The Provider does not promise uninterrupted operation under all conditions. This does not limit the Provider's obligations regarding proper performance of the agreement.

8. Privacy and diagnostics

  1. The rules for processing personal data, including purposes, legal bases, recipients and retention periods, are described in the separate DesktopAssist Privacy Policy, available at https://desktopassist.net/en/download/pp and from within the Program.
  2. The Program may store settings, connection history, technical logs and crash information locally, depending on the version and configuration.
  3. A diagnostic report may contain information about the device, logs and fragments of process memory, and therefore also personal or confidential data. Sending a report requires a separate decision by the User after information about its contents has been made available.
  4. Accepting these terms does not replace consent required for separate, voluntary purposes of data processing.
  5. Using the Program does not transfer to the Provider any rights to documents, files or other content shared by the User.

9. Liability

  1. The Provider is liable for performing the agreement in accordance with applicable law.
  2. The free nature of a given plan does not exclude the User's rights that cannot be limited by agreement.
  3. The Provider is not a party to a separate technical support agreement concluded between Users, unless the Provider itself acts as the provider of such support. This does not exclude the Provider's liability for its own actions and obligations.
  4. Remote actions may result in changes to or deletion of data and settings on the device. Making a backup is recommended before activities that may have such effects.
  5. No provision of these terms excludes liability that cannot be excluded under the law, or the mandatory rights of consumers and other persons enjoying appropriate statutory protection.

10. Complaints and contact

  1. Complaints concerning the Program and the Provider's services may be sent to contact@desktopassist.net or to the postal address given in section 1.
  2. A complaint should allow the Provider to contact the person submitting it and should include a description of the problem. The Program version, the operating system and the approximate time of the event are helpful.
  3. Passwords or other confidential data that are not needed to handle the matter should not be sent in a complaint.
  4. The Provider responds to a complaint within 14 days of receiving it. The response is sent by e-mail or on another durable medium.
  5. The complaint procedure does not limit other remedies available to the User under the law.

11. Ending use and restricting access

  1. The User may stop using the Program at any time. To end unattended access, the User should also disable the relevant settings and authorisation data.
  2. An installed version can be removed using the uninstall function of the operating system. For the portable version, the Program should be closed and its files deleted. Separately stored settings, history and reports may need to be deleted separately.
  3. Uninstalling the Program does not in itself constitute an instruction to cancel the renewal of a paid subscription. How to manage a subscription is set out in its purchase terms. Statutory rights to withdraw from and to terminate the agreement remain unaffected.
  4. In the event of a material breach of the terms, the Provider may call on the User to remedy it within a period of at least 14 days and, if that period expires without effect, terminate the agreement.
  5. Where there is a specific security threat, unauthorised access or other serious unlawful use, the Provider may immediately restrict access to the services to the extent necessary to stop the threat. To the extent legally and technically possible, the Provider informs of the reason and allows objections to be raised.
  6. If the free connection service is discontinued, the Provider will give notice of this at least 90 days in advance. This does not shorten the performance period of a paid agreement or limit the User's statutory claims.
  7. Termination of the agreement does not affect rights to components of the Program arising from separate third-party licenses.

12. Changes to the terms and governing law

  1. Publishing a new version of the terms on the website does not automatically change a previously concluded agreement.
  2. Changes requiring acceptance will be presented to the User before the User becomes bound by the new provisions. Ongoing agreements may be changed only on the grounds and within the limits permitted by law.
  3. Refusing to accept new terms does not deprive the User of rights under the existing agreement, including performances and claims due.
  4. The agreement is governed by Polish law. This choice does not deprive a consumer of the protection afforded by provisions that cannot be derogated from by agreement and that would apply in the absence of this choice.
  5. The competent court is determined by applicable law.
  6. If a provision proves invalid or ineffective, the remaining provisions remain in force to the extent permitted by law.